The traditional PBX has become old fashioned now and most businesses and call centers prefer to use a phone with a hosted PBX. The traditional on-site PBX required a lot of money, maintenance, and training. The hosted system is much better. The equipment of the PBX is installed in the service provider's office or premises instead of installing it in your location. It helps in avoiding installing bulky and cumbersome equipment on the premises of a business. However, it does need buying or leasing of inexpensive phones.
It is the responsibility of the service provider to deal with issues related to hardware and software of the PBX systems. They also handle maintenance and training. The management of the PBX systems is done off-site in the location of your provider. Thus, the businesses who take a PBX phone system don't have to pay for the IT systems and installation charges. The control panel of the phone system is easy to use and simple. The PBX systems controlled off-site is hugely popular among both small and big sized businesses.
The businesses who want to get a hosted PBX connection need to pay a monthly rent to the service provider. The phone systems have advanced features like call waiting and routing. Modern facilities like auto attendants and ACD queues make the PBX more advantageous for a business. The setup and installation of the PBX phones take a short time. Additional lines can be added to the phones. There is very less or no need for maintenance and repair in the PBX systems. It is most suited for use in small offices or businesses that have a shortage of space for establishing on-site PBX.
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