Lee Wood

Benefits of Using Direct Routing Services

What Are the Benefits of Using Direct Routing Services?

Direct routing is the service that helps you connect your own telephony services to Microsoft teams. When a phone system is paired with Microsoft calling plans or direct routing it provides a full enterprise calling experience to Microsoft office users on a global scale. The configuration of Direct routing for Microsoft Teams is such as, say a user is connected to a Microsoft phone system. He will require an internet connection which connects him with the session board controller. This session board controller can also be already connected to a third party PBX machine or an analogue telephony adapter and then this session board controller is connected to a PSTN trunk which leads to a PSTN Network which means if a user wants to place a call through Microsoft calling he will be redirected to PSTN Trunk with the help of session board controller telephony service.

Some benefits of direct routing are:

Interoperability with third party systems.

Leverage existing contracts with service providers.

Single or unique DID for every user.

You can also use direct routing in countries where calling plans are not available which requires the other user to have office 365.

With the help of direct routing you can choose to combine your calls with calling plans or you want to go via direct routing.

Almost every customer in today's times expects fast and personalized experiences across every brand they interact with. This is possible with the help of talkdesk for Salesforce which is connected to a huge CRM network boosting efficiency, streamline operations and provide customers with highly personalized experiences. Agents have quick and direct access to caller contacts directly from Salesforce through which they already know who is calling and reason behind the call. Talkdesk for Salesforce intelligently routes customers based on their approaches history and phone number to agents trained on a recall. After addressing the issues of customers the queries are marked as resolved.

Author Bio:-

This article is written by Lee Wood. He has got into writing professionally and uploads regular informative articles.