Lee Wood

What Is Direct Routing?

What Is Direct Routing And How Does It Work With Microsoft Teams?

Direct routing is a technique through which you can connect a device with a telephone system. You can also utilize direct routing for Microsoft teams by connecting your own telephony service with Microsoft teams by the help of an SBC (session border controller). When a telephone system is paired in such a way with the help of direct routing and Microsoft teams, it enables you to experience a worldwide calling feature with Microsoft users on a global level. In this process of direct routing Microsoft teams are routed with a Public switched telephone network through which you can use this for internal communications and also be used as a private automatic branch exchange system which can switch calls on the designated network within the enterprise.

The configuration of direct routing for Microsoft teams systems is in such a way that a user who is using a Microsoft phone system will require an internet connection so that the device he is using can be connected to the session border controller with the help of internet services. This session border controller is already connected to a public switched telephone network. a user who is using the features of Microsoft calling will be redirected to the PSTN which helps the user to forward and place calls. There are many advantages of using direct routing such as interoperability within third party systems, unique did numbers assigned to every user etc.

Talkdesk is a very beneficial service which is connected to a huge CRM network through which they provide guidance and services to the customers with the brands they interact with. A customer can gain personalized experience using the services of Talkdesk in which the executives set up a call with the customer and guide them on every requirement whether be a purchase or a refund etc. These streamlined operations are acquired by almost every business owner these days for providing improved and efficient customer service benefits.

Author Bio:-

This article is written by Lee Wood. He has got into writing professionally and uploads regular informative articles.