Jeson Clarke

How Same-Day Delivery Can Help Your Customer Service

Same-day delivery used to be the thing of dreams for consumers, but thanks to the Internet, the ability to order something and have it delivered to your home on the same day is now a reality. Many retailers have learned that offering same-day delivery is one of the best ways to attract consumers and retain customers.

Buying Online for Store Delivery

One way in which same-day delivery is accomplished is through buy-online-deliver-from-store (BODFS) services. Retailers that use BODFS services allow customers to make purchases from a store's website, and then goods are picked by store employees to be packaged and delivered to the customer's home.

These services are usually reserved for high-population areas where it makes financial sense to offer same-day delivery from a store's inventory. Stores will also need some type of inventory management system that connects their in-store availability with the store's online ordering system. Despite same-day delivery only being available in urban centers initially, its popularity has led stores in more remote locations to look for solutions for their customers.

Why Customers Love Same-Day Delivery

Customers love same-day delivery because of the convenience. Having the ability to make a purchase online and have the item show up at your doorstep within hours means no more fighting through crowds or dealing with traffic.

The Key to Success

The key to success when offering same-day delivery is to provide customers with excellent service, just as you would in-store. Delivery professionals must maintain the same level of customer service that shoppers have come to expect from your brand, and the employees who handle the picking must adhere to the same standards as if they were assisting a customer in person.

When a retailer can implement these standards across the board, they are more likely to experience an increase in revenue and increased customer loyalty. As long as your brand can set expectations with consumers and deliver on promises, same-day delivery is an excellent way to enhance your customer service efforts and market your store as a world-class organization.

Author Resource:-

Jeson Clarke is providing info about single platform for your hotshot, scheduled, daily route, and freight deliveries. You can find his thoughts at last mile carriers blog.